kM
kay M
1 reviews | Active since Jun 2023
19 Jun 2023, 10:25
********* SERVICES
I am very disappointed with the customer service I've received from an identity consultant in regards to my account. Last year i lost my job due to unforeseen circumstances, which led my account to go in arrears, however i have paid my account in full in March 2023. I requested a paid up letter from identity and to clear my name from the credit bureau. The consultant Tasneem proceeded to insult me by being absolutely arrogant.
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Replies (2)
Identity's replyOfficial
22 Jun 2023, 17:51 Dear Kay, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
Identity's reply22 Jun 2023, 17:51
Official
Dear Kay, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
Identity's replyOfficial
30 Jun 2023, 13:18Dear Kay,
We can confirm that your account was paid in full and a paid up letter was provided. Your account profile for 24 months we unable to amend or up date as the manner in which your account is conducted is factual.
We trust you understand our explanation.
Regards
Tania Identity Customer Service
We can confirm that your account was paid in full and a paid up letter was provided. Your account profile for 24 months we unable to amend or up date as the manner in which your account is conducted is factual.
We trust you understand our explanation.
Regards
Tania Identity Customer Service
Identity's reply30 Jun 2023, 13:18
Official
Dear Kay,
We can confirm that your account was paid in full and a paid up letter was provided. Your account profile for 24 months we unable to amend or up date as the manner in which your account is conducted is factual.
We trust you understand our explanation.
Regards
Tania Identity Customer Service
We can confirm that your account was paid in full and a paid up letter was provided. Your account profile for 24 months we unable to amend or up date as the manner in which your account is conducted is factual.
We trust you understand our explanation.
Regards
Tania Identity Customer Service