service

<p>I placed a request for 2 items on the 31/06/2017 and received one item which was delivered at Rosebank mall, after waiting long not hearing anything from them about the other request i decided to go to the store to enquiere and the feedback they got from Identity call centre is that the item was delivered at the incorrect store and they will make sure its delivered at the correct store within one week and they even phoned me to confirm that, to my surprise when i go to the store to check if it was delivered there was still nothing and was told the same story about delivery at the wrong adress...i want my order cancelled emmidiately effectively and the money returned back to my account.</p> <p> </p> <p>what i also dont understand is that Identity at Rosebank mall is always understaff during peak hours, meaning you must wait on a que to be assisted which is not acceptable.You need to hire more staff to attend to us because we are paying customers.Today they were only 2 ladies which i feel its slavery to them... </p>