Ruined dress
<p>I have bought a dress on the 04/08/2016 with my Identity account, the dress was a total reject,the button unbutton themselvesand the placket on the right hand is not done, only on the left side.. </p> <p>I have sent the email to the complains department but noone has bothered to write back to me.</p> <p>I am totally disappointed and the fact that I have torn the price tag nd I have worn the dress </p>
We acknowledge your frustration regarding the dress you recently purchased at one of our stores.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards. Having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We are unable to locate the complaint mentioned in your post. We can however confirm that we have contacted you to advise you in this regard and that you have agreed to return the garment to store for the Store Manager to further assist you.
Should you have any further enquiries, please do not hesitate to contact us on 021- ********** or via email on **********
Fashionably yours,
Identity Online Team
We acknowledge your frustration regarding the dress you recently purchased at one of our stores.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards. Having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We are unable to locate the complaint mentioned in your post. We can however confirm that we have contacted you to advise you in this regard and that you have agreed to return the garment to store for the Store Manager to further assist you.
Should you have any further enquiries, please do not hesitate to contact us on 021- ********** or via email on **********
Fashionably yours,
Identity Online Team