vS
viola S
1 reviews | Active since Jan 2014
09 Mar 2015, 14:32
rudeness/ bad attitude
service I received from dimakatso was appalling.. as pregnant as she looked her moods and morning sicknesses must be left @ home. Regardless that better had nothing to do with how bad she treated me. When I got to the till I never greeted (deliberately), she didn't either and decided to throw my til slip after I had paid. I am very disappointed and would rather find another branch to shop @ if this is the treatment I will be getting from this store.<br> incident date 28/02/2015
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Identity's replyOfficial
13 Mar 2015, 14:49Hello viset09,
Thank you for bringing your concerns to our attention.
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
As the service described in your post is completely unacceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We regret that this Manager was unable to make contact with you on the number provided in your post, in order to address your concerns. Although the relevant store consultant feels that she attended to you in a way in line with our service standards, we still wish to apologise to you for the manner in which you felt you were attended to on that particular day.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
As the service described in your post is completely unacceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We regret that this Manager was unable to make contact with you on the number provided in your post, in order to address your concerns. Although the relevant store consultant feels that she attended to you in a way in line with our service standards, we still wish to apologise to you for the manner in which you felt you were attended to on that particular day.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Regards,
Charmaine
Best regards,
Identity's reply13 Mar 2015, 14:49
Official
Hello viset09,
Thank you for bringing your concerns to our attention.
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
As the service described in your post is completely unacceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We regret that this Manager was unable to make contact with you on the number provided in your post, in order to address your concerns. Although the relevant store consultant feels that she attended to you in a way in line with our service standards, we still wish to apologise to you for the manner in which you felt you were attended to on that particular day.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Regards,
Charmaine
Thank you for bringing your concerns to our attention.
At Identity we strive to offer our customers service that consistently meets and exceed our standards of excellence.
As the service described in your post is completely unacceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We regret that this Manager was unable to make contact with you on the number provided in your post, in order to address your concerns. Although the relevant store consultant feels that she attended to you in a way in line with our service standards, we still wish to apologise to you for the manner in which you felt you were attended to on that particular day.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Regards,
Charmaine
Best regards,