Rude Manager

would like to express my feelings about the treatment I had at Identity Johannesburg kerk street from the store manager the person who is supposed to attend to customers queries and she acted very rudely. I bought dresses for my sister at mall of the south and I went there for a refund since my sister said she doesn't like the made of the dresses she is not staying here I should return them and get a refund she will go check for herself when she gets to Bloemfontein. So since I work in town I decided that I will return them in town they told me they don't have cash we should come around 3 and I couldn't go because I already took my lunch for the day. The following day I went again and it was the same story. They said I should to go to eloff street, I went and got the same story I also went to Newtown mall and got the same. So at 3 I went and I found a lady who was assisting at the till and the one who I thought is the store manager ( when I asked her name she rudely told me she doesn't give out her name. Whatever I want to do I should say I spoke to the manager). The whole time she was on the phone talking about me and my situation with the person who called. She rudely told me to sit down and wait for a cash buying client so she can refund my money. Even when I explained that I was on lunch I cannot sit not knowing what I'm waiting for will happen or not. She told me she kept the money yesterday and i did not return when I ask why she didn't keep it again today she couldn't answer. That lady is very rude for a manager and her customer service is very bad. I never knew Identity treats their customers like that. I am in love with the brand I buy every month me and my family. We were even thinking of opening an account but after what happened today I am not so sure anymore. I am very disappointed. Two days after I passed her with her guy colleague and again she was talking about me with the guy.