DM
Dikeledi M

1 reviews | Active since Feb 2022

23 Sept 2024, 14:35

Rude incompitance Store manager

I found shoes that are having special sticker not sure about gender went to the till ask fortunately the assistant told me the special is over. Then I asked who's fault is it that the shoes still got the sticker The store manager told me rudely that is not any ones fault the special is over. I then ask again I'm sure 3 times same answer and the she said what exactly do I want? She then tell the assistant to sell me the shoes without recipe so that I can not be able to return them. I then bought and return and mention she gave me bad attitude she repeatedly gave me the worst and I don't think I'll like to see here again she's rude for a managerial position

0
Replies (1)
Identity
Identity's reply25 Oct 2024, 16:45
Official
Dear Dikeledi,
 

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve

Regards

Tania

Identity Customer Service   

Best regards,