Rude call centre agent!!!!!!!!!!!!!!!!!

Good day

I was called by a very rude call centre agent claiming that my account is in arrears when I actually made a payment on Saturday. Please teach your agents that they cannot expect one to just give out their personal details on a call simply because they claim to be calling from Identity. I asked her to prove that she was really from Identity else I would not give out my personal details to her, she got furious and was even ready to hang up. I will not tolerate such treatment from you guys, especially since I've never missed a payment before, I'm boiling because of the attitude I received on the call.