1 reviews | Active since Feb 2017
RUDE CALL CENTER AGENTS
Ask the consultant not to call me on the work number. She was very rude and refused to give me her name. That is the reason why i stopped using this account. This time i am ****ing closing it.
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about the service you received with regards to collections on your account and the way in which you felt the matter was addressed during the calls made to you.
We confirm that you were contacted by one of our consultants, and that your concerns raised were further discussed. We are pleased that you accepted our apology; however, we are also delighted to confirm that your account has since been brought up to date with payment.
We hope to see you in our stores again soon, so that you can enjoy the benefits of being an Identity account holder once again.
Kind regards,
Identity Online Team
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about the service you received with regards to collections on your account and the way in which you felt the matter was addressed during the calls made to you.
We confirm that you were contacted by one of our consultants, and that your concerns raised were further discussed. We are pleased that you accepted our apology; however, we are also delighted to confirm that your account has since been brought up to date with payment.
We hope to see you in our stores again soon, so that you can enjoy the benefits of being an Identity account holder once again.
Kind regards,
Identity Online Team