Rude and unprofessional consultant.

I got a very disturbing call from one of the consultant from Identity (clothing department) Her name is Nolubabalo. I have a clothing account with Identity and I have been paying extra amounts instead of initial one ever since I had it. Last month (June) I skipped a payment of R80 something rands knowing that I'll be having funds on the 7th of July, I reserved my funds and I payed R200 via eft, then today (10/07/2023) I received a call and the consultant told me (rudely so) that my account is in areas and when I wanted to engage with her she became rude and wanted to end a call. Even when I tried to explain to her that payment have been made she still kept asking if I was done. Eventually I dropped a call since she was not interested in talking or even checking whether payment was received or not. If this is how Identity treats it's customers, I would kindly request that they close my account.