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On the 24/04/15 I passed by Ballito, Identity store (491) to pay my account, I tendered aR200 note but only R20 was credited to my account. A week and a half later I received messages from the store alerting me to pay my account. I ignored the 1st sms but when I got another one I then contacted the customer centre to check what was wrong, only to be told that the statement shows I paid R20, for a moment I thought It was a joke or something. I checked my bag for the slip and yes its in black and white. I called the store Manager,Mat****, who advised me to come to the store with my slip! She then checked the customer history and told me only if I checked my slip immediately after I paid it would have made a difference! She made me drive 75km for that!!! And she assured me that I'm not in arrears and really there's nothing she can assist with. A week or so I received a call from the store collections department, demanding me to pay. I'm still angry because of this and I'll be closing my account soon. Why would I pay R200 note and get no change, worse I have a slip to prove I paid R200 note!!! What happened to the R180 change then???