1 reviews | Active since Oct 2016
riduculous interest
<p>i had an account with identity while i was a student and there was a time where i failed to make payment on my account as i was no longer studying and there was no job , than my account was handed over to some unproffesional edc company who just called and speak anyhow with you, i might be owing but at the end m still a customer, when my account was handed ove to them the balance was R1800 but now its R3100 something what suprises me its that on a surtady 08/10/2016 i received a call from them saying my balance its R2900 but today on a monday 10/10/2016 they called and the balance its now R3100, which means are they charging interest everyday, and i was once told that they not gonna keep on calling as i am not important they service its so horrible and i dont think according to NCA its allowed to charge such interest</p>
Thank you for your post.
We have reviewed our records and can verify that your account was handed over to Munnik Basson Da Gama (MBD) in 2013; as such it is no longer listed on our database.
We however wish to advise that in line with our credit agreement interest on arrears accounts is charged daily on the balance owing on the account. A statement is issued to the customer at end of each statement period, to indicate the interest charged. We liaised with MBD in this regard and were informed that a statement was sent to you indicating these charges.
This being said, the service described in your post is not in line with the high service standard we expect from our staff and those affiliated to us. We have therefore raised this matter with the relevant management of MBD to investigate and address.
We acknowledge your frustration and trust that we have adequately responded to your query. Kindly contact MBD on ***/4 for any further inquiries relating to your account.
Sincerely yours,
Identity Online Team
Best regards,
Thank you for your post.
We have reviewed our records and can verify that your account was handed over to Munnik Basson Da Gama (MBD) in 2013; as such it is no longer listed on our database.
We however wish to advise that in line with our credit agreement interest on arrears accounts is charged daily on the balance owing on the account. A statement is issued to the customer at end of each statement period, to indicate the interest charged. We liaised with MBD in this regard and were informed that a statement was sent to you indicating these charges.
This being said, the service described in your post is not in line with the high service standard we expect from our staff and those affiliated to us. We have therefore raised this matter with the relevant management of MBD to investigate and address.
We acknowledge your frustration and trust that we have adequately responded to your query. Kindly contact MBD on ***/4 for any further inquiries relating to your account.
Sincerely yours,
Identity Online Team
Best regards,