KC
Kam C
1 reviews | Active since Oct 2015
03 Mar 2021, 11:30
Return refused
I had received a gift at the end of February from my cousin who bought a jacket for me from PMB identity AUGUST LAST YEAR N due to lockdown etc he cudnt get it to me.it was bought cash I have the receipt. I wanted to return for size they said they don't have in stock anymore so I said okay give me a gift voucher n return the jacket cos the jacket doesn't fit me n it was R800. Store refused. Now I'm sitting with a gift that I can't even use very disappointed
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Identity's replyOfficial
10 Mar 2021, 15:39 Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Please note that we are unable to assist with regards to your query.
Kind regards,
Identity Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Please note that we are unable to assist with regards to your query.
Kind regards,
Identity Online Team
Identity's reply10 Mar 2021, 15:39
Official
Thank you for your post.
We acknowledge your frustration and escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Please note that we are unable to assist with regards to your query.
Kind regards,
Identity Online Team
We acknowledge your frustration and escalated your concerns raised to the relevant department.
At Truworths, our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Please note that we are unable to assist with regards to your query.
Kind regards,
Identity Online Team