Refusing with my order? Cancel it immediately

Item: Identity
Rating: 1
Author: TEBOGO S

Hi, since you are refusing to give me my order, please cancel it and close my account. I will come to the store to collect the remaining balance on my account. Please expedite as I have already instructed you two days ago. I would appreciate it if you could effect this today.

Helpful (0)

Replies (4)

TEBOGO S's updateReviewer Update

31 Oct 2023, 16:57

Hi, you still haven't cancelled. Why?

TEBOGO S's update31 Oct 2023, 16:57

Reviewer Update

Hi, you still haven't cancelled. Why?

Identity's replyOfficial

02 Nov 2023, 17:36

Dear Tebogo,

Thank you for bring this matter to our attention.

We have sent an instruction to the relevant store to have your order cancelled and we will revert back to you once cancelled.

Regards,

Tania
Identity Customer Service

Best regards,

Identity's reply02 Nov 2023, 17:36

Official

Best regards,

TEBOGO S's updateReviewer Update

06 Nov 2023, 12:35

How many days will this take?

TEBOGO S's update06 Nov 2023, 12:35

Reviewer Update

How many days will this take?

Identity's replyOfficial

27 Nov 2023, 09:34

Dear Teboga,

We can confirm that your order was cancelled as requested and your credit is reflecting on your account.

Regards,

Tania
Identity Customer Service

Best regards,

Identity's reply27 Nov 2023, 09:34

Official

Dear Teboga,

We can confirm that your order was cancelled as requested and your credit is reflecting on your account.

Regards,

Tania
Identity Customer Service

Best regards,