MN
MULALO N
1 reviews | Active since Jun 2015
29 Aug 2022, 08:28
Refused service
My husband bought my son a cap yesterday on the 26th but my son didn't like the colour. To my surprise in store they refused to exchange it, it wasn't having a tag then, it's not worn and it is still the way it was as yesterday. They refused saying it's an accessory which I know well that in the store other customers do fit it yet they don't want to exchange it. The policy on their till slips doesn't say anything about a cap not to be exchanged. WORSE A CAP IN A STORE ANY CUSTOMER FITS BEFORE BUYING IT I HAVE WITNESSED THIS MANY TIMES. consultant uses a style number on an item if there's no swing ticket which on that cap there wasn't. Now am stuck with a cap that he doesn't like.
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Identity's replyOfficial
29 Aug 2022, 12:22Hi Mulalo,
Thank you for your post.
our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Kind regards,
Identity Online Team
Thank you for your post.
our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Kind regards,
Identity Online Team
Identity's reply29 Aug 2022, 12:22
Official
Hi Mulalo,
Thank you for your post.
our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Kind regards,
Identity Online Team
Thank you for your post.
our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from the date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za.
Kind regards,
Identity Online Team