1 reviews | Active since Jan 2014
refusal to refund
<p>I bought shoes for my niece at Soshanguve crossing on the 22 October 2016. When I got home she tried them on they did not fit her. I went and looked for other shoes as the event was near and we couldnt wait for the weekend to return the shoes. Today 30 October 2016; I went to the store and asked for refund. the cashier assessed them and asjed for authorisation; another lady came and looked at the shoes and asked me when did I buy them. she then left the till and came back telling me that the shoes were worn and they can not be refunded. I explained that that the shoes were not worn they were just fitted. she said th a her manager Gontse says they were worn. would I wear shoes and try to return them; if they look work it means I got them in that condition. If Gontse thinks I'm one of those people who would lie to get money back; money is not a problem. The problem is having shoes that do not have anyone to wear them. where must I take this shoes now?</p>
Thank you for your post.
In line with our Returns Policy we allow an exchange or credit of merchandise returned within 30 days from the date of purchase, provided that the item has not been worn or used and the original proof of purchase is presented.
We liaised with the manager of the store and were informed that upon your return, the shoes were assessed by her and her findings were that the shoes are not in their original condition; as such your request for the return was declined. As you were not happy with this decision your concerns were raised with the Area Manager of the store who has agreed to re-assess the item for you.
Whilst we were unable to reach you on your contact number provided, we have subsequently sent you an email.
We hope to hear from you soon and trust that this matter will be adequately resolved once the assessment had been concluded.
Kind regards,
Identity Online Team
Best regards,
Thank you for your post.
In line with our Returns Policy we allow an exchange or credit of merchandise returned within 30 days from the date of purchase, provided that the item has not been worn or used and the original proof of purchase is presented.
We liaised with the manager of the store and were informed that upon your return, the shoes were assessed by her and her findings were that the shoes are not in their original condition; as such your request for the return was declined. As you were not happy with this decision your concerns were raised with the Area Manager of the store who has agreed to re-assess the item for you.
Whilst we were unable to reach you on your contact number provided, we have subsequently sent you an email.
We hope to hear from you soon and trust that this matter will be adequately resolved once the assessment had been concluded.
Kind regards,
Identity Online Team
Best regards,