1 reviews | Active since May 2016
Refusal to change a gift size
<p>I recieved 2 tops as a gift and they did not fit me as they were small, however I went to 2 stores to change them to bigger sizes they refused to chage it without the slip, I asked the person who bought it for me to give me the slip but she had already thrown it away because she kew i was a size 26 however the the 26 is a little tight. now I am sitting with 2 tops worth R270 each and it does not fit me, i don't know what to do with it now. it's a lot of money to just throw away like that. I am a regular customer at identity and now I am disappointed, I will let every single person know about this on all social media that i can and I will stop supporting this useless good for nothing expensive store. they are only expensive for nothing, they charge you a rate and they cannot uphold it by provideing equal customer service.</p>
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard and we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient.
From time-to-time stores may request additional information pertaining to the purchase in order to assist them in locating our copy of the docket.
We can confirm that one of our consultants contacted you in this regard and that you have informed her that the garments have subsequently been given away. We understand that you may not be happy with feedback provided however hope that you will be able to perceive and accept our stance in this regard.
Please feel free to contact us on *** or via email to *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard and we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an effortless return for the recipient.
From time-to-time stores may request additional information pertaining to the purchase in order to assist them in locating our copy of the docket.
We can confirm that one of our consultants contacted you in this regard and that you have informed her that the garments have subsequently been given away. We understand that you may not be happy with feedback provided however hope that you will be able to perceive and accept our stance in this regard.
Please feel free to contact us on *** or via email to *** should you have any further, inquiries, comments or suggestions.
Kind regards,
Identity Online Team