DK
Danie K
1 reviews | Active since Sept 2016
17 Aug 2018, 10:24
Really bad service
Phoned them emailed them on the 27th july to make a payment arrangement, since them 5 people have phoned me about this wanting to confirm the arrangement. I spoke yesterday to a supervisor saying that this will not happen again an guess who phoned me 2 min before writing this identity my account is 17 days in arrears and 7 people phone me after making a arrangement what is the point then sort ur people out
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Replies (3)
Identity's replyOfficial
17 Aug 2018, 17:12Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts. We are however sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We regret not being able to make contact with you on the number provided. We however trust that we have satisfactorily addressed your concerns, and look forward to your account being brought up to date with payment.
Kind regards,
Identity Online Team
Best regards,
Identity's reply17 Aug 2018, 17:12
Official
Thank you for your post and affording us the opportunity to respond.
We acknowledge your frustration regarding communications about the status of your Identity account. However, when customers do not meet their payment commitments, additional charges are incurred. As a preventative measure various forms of communications are automatically generated as a reminder to bring your account up to date and ensure your credit record remains in good standard.
We can assure you that we take credit granting very seriously and all practices are within the governance of the appropriate acts. We are however sorry if you felt that our collections process was in any way offensive and not handled correctly, as it was certainly not our intention to cause you any unnecessary frustration.
We regret not being able to make contact with you on the number provided. We however trust that we have satisfactorily addressed your concerns, and look forward to your account being brought up to date with payment.
Kind regards,
Identity Online Team
Best regards,
DK
Danie K's updateReviewer Update
17 Aug 2018, 17:39Now I understand.
You are all stupid!
I made an arrangement for one month. I wont be able to pay. The first time ever. I did this in good faith so you do not have to phone me for an arrangement to make it easier for everyone. I dont need to be phoned 10 times in 3 days for the same arrangement to be made. I have logged a complaint with a supervisor who assured me the arrangement was made, 10 min later received 3 more calls from the call centre. So dont give me a stupid response that has nothing to do with the actual issue. I rather close all my accounts with you as harassment is no way to do business.
DK
Danie K's update17 Aug 2018, 17:39
Reviewer Update
Now I understand.
You are all stupid!
I made an arrangement for one month. I wont be able to pay. The first time ever. I did this in good faith so you do not have to phone me for an arrangement to make it easier for everyone. I dont need to be phoned 10 times in 3 days for the same arrangement to be made. I have logged a complaint with a supervisor who assured me the arrangement was made, 10 min later received 3 more calls from the call centre. So dont give me a stupid response that has nothing to do with the actual issue. I rather close all my accounts with you as harassment is no way to do business.
DK
Danie K's updateReviewer Update
17 Aug 2018, 17:44But thats a very good client service and by the way We regret not being able to make contact with you on the number provided . The call centre kept phoning me on the number I provided so pls if u want to make **** up get it right pls
DK
Danie K's update17 Aug 2018, 17:44
Reviewer Update
But thats a very good client service and by the way We regret not being able to make contact with you on the number provided . The call centre kept phoning me on the number I provided so pls if u want to make **** up get it right pls