******, Pathetic, No telephonic skills, ****ed up service!

I only got about 500 rand buying on this account with a monthly installment of about 80 bux. So to save myself hassles of worrying about this account, I pay about 2.5 installments since I got this account. I have only used it once and I have paid the 2.5 installments. I have a current balance of about 80 rand and for about 2-3 weeks I have been trying to pay this 80 rand online using their online facility but to no avail. My grandmother was then hospitalized and this bothersome account took a back burner because I had an ill family member to deal with. Every single time one of these condescending and ****** call centre agents from Identity call me I ask them how can an account who received more than the minimum payment 2 months back be in arrears when I paid more on the account to skip a month just in case something happens. And each time they tell me about a balance and each time I ask for an explanation because if i paid just over double on an account how can it be in arrears? This last ma se **** who called me has a **** sucking nerve and this is the last time I even bother with a ****** company like Identity. Your call centre staff are rude, ****** and most of all condescending and uneducated. I would like for everyone to know that the service received even during a time where my family has been through the worst has been pathetic, inconsiderate and ******. You will get the balance of 80 rand and some odd change on the 25th of February 2020. With a balance like 80 bux, this account from all sides is not in such big trouble that your ****ed up toy soldiers have the ****ing nerve to think they can go toe to toe with a customer. That is what you and your quality team teaches your staff. They have no telephone etiquette, no soft skills, no query resolution insight.