1 reviews | Active since Feb 2017
R30 short payment so we have to pay another R180 ???
<p>Today answered my wife's phone as she was busy feeding our baby got a phone call from an call agent from identity and this is how it went.....</p> <p>Lady: Can I speak to your wife please regarding her Identity account ?</p> <p>Me: My wife is busy feeding the baby , but it is fine you can speak to me as I pay my wife's account as she is on maternity leave..... </p> <p>Lady: Hi we see you paid R150 on ID account on 7 Feb but the installment is R180 there is short payment of R30</p> <p>Me: Ok , my apologies that is what we normally pay monthly as we do not get statements via post or mail. I will pay the R30 in now</p> <p>Lady: No the ammount is now R180 .......</p> <p>Me: But we paid R150 ?</p> <p>Lady: Yes but because of R30 short you have to pay another installment.... It is just what Identity do when there is a short or non payment...</p> <p>Me: That is crazy I mean R30 is not going to break the bank.....We do not get any statements or mail..... What is the total outstannding for the whole account ?</p> <p>Lady: R523 .....is your email not..... ********** ?</p> <p>Me: NO it is ********** R523</p> <p>Me : Really so two installments is R360 that leaves R163 ......it's 2017 we pay by online banking , we do not go in to store to make payments to find out what is our installment.... and if you guys had sent us statements we whould have paid R30 extra ...........</p> <p>Lady: Sorry but thats how they work.</p> <p>Me: Really because of R30 ?????????</p> <p>Lady: Yes sir</p> <p> </p> <p>So she said we have to pay R180 by the the end of the day .......and we will then be finishing the account and close it and NEVER buy from them again!!</p> <p>I will post this also on social media warning all the people to not even miss R1 as the will add another installment.</p> <p>I mean in this day and life a persons credit record is even used when looking for work , and it upsets me that they will affect a persons credit record just because of R30 ????? Really come on !!!!</p> <p>Thank god for smart phone call recording software , as I will be playing that conversation to everyone...........</p> <p>Identity train your people to capture information correct when people apply so that we can get our statements !!!</p> <p> </p> <p> </p>
Thank you for your post.
We acknowledge your frustration regarding the arrears communication received and are concerned to read of the manner in which you were assisted.
When sending arrears communication, we do so with the intention of informing our customers on the status of their accounts and allowing the opportunity for a payment arrangement to be made, should a customer be unable to meet their payment commitments. Further to this, as a credit granting company we are required to submit factual information to all credit bureaus on a monthly basis on the manner in which an account is being managed.
We were regrettably unable to locate your account details with the information provided, and as we could not reach you on the cellphone number, have sent you an email in this regard.
The moment we have your details we can investigate and get back to you and trust that we will be able to successfully resolve this matter upon receipt of your reply.
Kind regards,
Identity Online Team
Thank you for your post.
We acknowledge your frustration regarding the arrears communication received and are concerned to read of the manner in which you were assisted.
When sending arrears communication, we do so with the intention of informing our customers on the status of their accounts and allowing the opportunity for a payment arrangement to be made, should a customer be unable to meet their payment commitments. Further to this, as a credit granting company we are required to submit factual information to all credit bureaus on a monthly basis on the manner in which an account is being managed.
We were regrettably unable to locate your account details with the information provided, and as we could not reach you on the cellphone number, have sent you an email in this regard.
The moment we have your details we can investigate and get back to you and trust that we will be able to successfully resolve this matter upon receipt of your reply.
Kind regards,
Identity Online Team
Good ay I have received your mail and wanted to send a reply however when sending the mail it says the messag has been blocked ........ So I will copy and paste what I have stated in the mail here.
Good day
Thank you for your reply.
You where not able to contact me as I am using an app on my phone that blocks telephone numbers that other users reported as "spam"
You will not be able to get "My" account information on your database as I do not have an account with Identity.
Should you have read my hellopeter post correctly you will have noticed that I have stated that I answered my wife's phone and talked to the consultant about my wife's account.As I said that my wife was busy feeding our baby and could not answer her phone so I answered her phone and spoke to the consultant as I pay my wife's account as she is on maternity leave.
There is no need for further investigation as the consultant is not at fault , however I feel that the company policy to add another installment of R180 because of R30 short payment (when already paid R150) is ridiculous to say the least. The problem is not the manner that the consultant handled the call , she was only following company procedure and doing her job.
What if we could not have paid another installment of R180 my wife's credit record would have been affected just because of R30 ? What if it was R10 short ???
But as the consultant stated "That is just what IDENTITY do , when there is a short or non payment"
To draw this matter to a close , my wife will finish paying her account and closing it. But will let all family and friends know how bad Identity's company policies are. And to recommend to avoid opening an account with them.
Greetings
Concerned
Good ay I have received your mail and wanted to send a reply however when sending the mail it says the messag has been blocked ........ So I will copy and paste what I have stated in the mail here.
Good day
Thank you for your reply.
You where not able to contact me as I am using an app on my phone that blocks telephone numbers that other users reported as "spam"
You will not be able to get "My" account information on your database as I do not have an account with Identity.
Should you have read my hellopeter post correctly you will have noticed that I have stated that I answered my wife's phone and talked to the consultant about my wife's account.As I said that my wife was busy feeding our baby and could not answer her phone so I answered her phone and spoke to the consultant as I pay my wife's account as she is on maternity leave.
There is no need for further investigation as the consultant is not at fault , however I feel that the company policy to add another installment of R180 because of R30 short payment (when already paid R150) is ridiculous to say the least. The problem is not the manner that the consultant handled the call , she was only following company procedure and doing her job.
What if we could not have paid another installment of R180 my wife's credit record would have been affected just because of R30 ? What if it was R10 short ???
But as the consultant stated "That is just what IDENTITY do , when there is a short or non payment"
To draw this matter to a close , my wife will finish paying her account and closing it. But will let all family and friends know how bad Identity's company policies are. And to recommend to avoid opening an account with them.
Greetings
Concerned