poor very pooor customer service

<p>I bought a dress in December 'I think 3 days before Christmas if not mistaken, I wore the dress only once, then washed it and the colour was fading and it was tored infront. I went to identity kerk to exchange with the same dress. The lady who helped me said I can't take the same dress as it will give me the same problem. I then asked for my money back, she said they don't have cash blah blah blah I must take something else, I then took another dress that I realized when I got home that it doesn't look good in me, I went to 2 identity branch were I was told they can not refund me as I was given a "credit note " I must go to the same store, I went to identity kerk again , the guy by the name of bornface said they can not give me my money back even though I bought the dress from them. Like what kind of a customer service is this, very poor . They have my money yet they can't give me my money back, I want my refund not a credit as that lady gave me a credit, it is not my fault that they didn't have money in store when I went to exchange/ refund. It is not my duty to give identity clients to pay so that they can have cash in their drawer. I want my money back, period. The dress is still has the price tag, not worn, have the receipt but I can't get my money back</p>