SK
Sphiwe K
1 reviews | Active since Feb 2020
10 Feb 2020, 14:36
Poor service delivered by the manager
Bad Service from the Manger Herself!!!!!!!!!!!!!!!!!!!!
on the 30th of January I was at Identity store at Birch Acres Square, Tembisa. I wanted to pay the price I saw on the item, one of the staff members told me it was priced wrong, i asked for the manager, when she got there she didn't even want to hear my view or my opinion, she got there, gave me the attitude and say " ma'am if you want cheap clothes go to Mr price" who does that? the manager even? What a poor poor service I've ever experienced, m not happy. her name is Esther
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Identity's replyOfficial
13 Feb 2020, 12:22Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address.
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We apologise for any inconvenience caused as a result of this matter. Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***
Kind regards,
Identity Online team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address.
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We apologise for any inconvenience caused as a result of this matter. Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***
Kind regards,
Identity Online team
Identity's reply13 Feb 2020, 12:22
Official
Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address.
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We apologise for any inconvenience caused as a result of this matter. Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***
Kind regards,
Identity Online team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address.
We can confirm that the relevant Area Manager has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We apologise for any inconvenience caused as a result of this matter. Should you require assistance with any other matter of concern, kindly contact us on ***, or send an e-mail to ***
Kind regards,
Identity Online team