MM
MARIA M
1 reviews | Active since Jul 2015
13 Apr 2023, 12:33
poor service
very upset with the service i have existing account my monthly payments is up-to-date i receive a call today i was told my account is in areas the consultant fail to explain how is that possible and she hang up on me please sort this out urgently . stop messing with my credit score please
Helpful (0)
Replies (2)0
Replies (2)
Identity's replyOfficial
13 Apr 2023, 17:12Dear Marie, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
Identity's reply13 Apr 2023, 17:12
Official
Dear Marie, Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania Identity Customer Service
MM
MARIA M's updateReviewer Update
20 Apr 2023, 08:26Dear Tania
Trust you well
Please note i am still waiting for the Manager to give me a call from last week and i just received a notification on my itc stating that my account is overdue .
I am very unsatisfied with the service received from your company as this certainly does not comply with TCF.
Please treat this with urgency.
image.png 15.33 KB
Trust you well
Please note i am still waiting for the Manager to give me a call from last week and i just received a notification on my itc stating that my account is overdue .
I am very unsatisfied with the service received from your company as this certainly does not comply with TCF.
Please treat this with urgency.
image.png 15.33 KB
MM
MARIA M's update20 Apr 2023, 08:26
Reviewer Update
Dear Tania
Trust you well
Please note i am still waiting for the Manager to give me a call from last week and i just received a notification on my itc stating that my account is overdue .
I am very unsatisfied with the service received from your company as this certainly does not comply with TCF.
Please treat this with urgency.
image.png 15.33 KB
Trust you well
Please note i am still waiting for the Manager to give me a call from last week and i just received a notification on my itc stating that my account is overdue .
I am very unsatisfied with the service received from your company as this certainly does not comply with TCF.
Please treat this with urgency.
image.png 15.33 KB