Poor service and unprofessionalism

I am writing this email filled with disappoint and dissatisfaction of the service that I have been getting from forest hill city and "legal team" as they say.

I have been going to the branch for 3 weeks now without any help.

Summary: my account was handed over,settled and paid off the account,however I paid R190 over. I call client care and they advised that I need to go the branch. I went to forest hill 3 weeks ago,explained my story and was told they do not have money.ok fine,.

I went there again following week and was told I need to come during the week.i told the lady that was asssist who i think may be the manager that how why was i not told last week and she tried to shift the blame on the consultant but i witnessed the consultant tellinh her briefly of what i want.i work in retail,Monday till Saturday so time is something i dont have . I asked if the paid up letter will not assist or be sufficient as an authorisation as she was saying she needs to call legal and they not working on Sunday.

So today I took hours off at work,I went to forest hill again and unbothered as they are as I always experienced them they said I must go to sync and the guy call and informed me they can't assist me because legal went to a party.

So I cannot get my refund because people went to a party and the most irritating part is how care free your consultants are. I have asked if I can get the funds transferred so I don't have to drive and waste money or be told they don't have money at the store and was told no. Can I be assisted with the refund so we can permanently break this relationship. I will definitely share the experience with people, educating them about the disadvantages of credit scoring with incidents like this. This is so unprofessional and so unfair that I have to go up and down for a less tha. R200 refund.