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Melissa M

1 reviews | Active since Mar 2018

11 Jul 2024, 10:35

Poor Service

I regret opening this account. I opened this account in May and I paid my installment for May and June. I received sms's and calls saying my account is in arrears, but I provided proof of payments for both months. This is really frustrating after providing the proof of payments they still send me sms's instead of fixing the problem

0
Replies (1)
Identity
Identity's reply21 Aug 2024, 15:17
Official
 Dear Melissa
 
 Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
      
 We always aim to improve our service offering and appreciate the feedback.  Kindly confirm when its a convenient time for us to call you?
     
 Regards,
 
 Tania
 Identity Customer Service