SM
Sue M
1 reviews | Active since Sept 2017
11 Sept 2017, 17:24
Poor service
I tried to return an item that I received as a gift however the service consultant was extremely unhelpful and refused to return the item saying that I should go back to the person that gave me the gift and ask them for the receipt! She had an extremely bad attitude and I will definitely not be returning to the shop again. This is not customer service and you will be losing a lot of clients with an attitude like that.
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Identity's replyOfficial
26 Sept 2017, 10:56Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We wish to advise that our returns policy is in place to ensure that our customers can be assured that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current. As a result, we deem it vital that it is adhered to at all times.
We trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Identity Online Team
Best regards,
Identity's reply26 Sept 2017, 10:56
Official
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We wish to advise that our returns policy is in place to ensure that our customers can be assured that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current. As a result, we deem it vital that it is adhered to at all times.
We trust that you will be able to perceive and accept our stance in this regard.
Kind regards,
Identity Online Team
Best regards,