1 reviews | Active since May 2014
POOR SERVICE
i really dont understand what the point is to go to your stores ( sanlam centre) in order to update your details, just to find out that it was not done.<br> <br> please tell me cause i fail to understand this. the 3rd week of september i went into your store to update my details, i provided them with my documents and it was said the documents has been sent to head office to be updated. when i received my statement a week ago, i notice that my details was not changed.<br> <br> i then sent an email and no one got back to me. i sent another email and went online and used the online query. i received an automate response (2/11/2015) which said someone will call me in 2 working days. PLEASE CLARIFY WHY A PERSON NEED TO GO TO THE STORE AND UPDATE DETAILS YET TO FIND OUT IT WAS NEVER DONE. ONE THING I HATE IS *********** PEOPLE. SORT THIS OUT IMMEDIATELY
Thank you for your post and allowing us the opportunity to attend to your concerns.
The service described in your post is in no way a reflection of the standard of service we strive to offer our customers.
We have therefore brought this matter to the attention of the relevant Store Manager. We were informed that for security purposes copies of these documents are not kept in store thus she is unable to investigate why these documents were not received by our Head Office, she will however remind all staff on the importance of accurately processing information.
Following our telephonic and email correspondence, we confirm receipt of the relevant documentation and can verify that your details have successfully been updated.
We thank you for bringing your concerns to our attention and wish to apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Best regards,
Thank you for your post and allowing us the opportunity to attend to your concerns.
The service described in your post is in no way a reflection of the standard of service we strive to offer our customers.
We have therefore brought this matter to the attention of the relevant Store Manager. We were informed that for security purposes copies of these documents are not kept in store thus she is unable to investigate why these documents were not received by our Head Office, she will however remind all staff on the importance of accurately processing information.
Following our telephonic and email correspondence, we confirm receipt of the relevant documentation and can verify that your details have successfully been updated.
We thank you for bringing your concerns to our attention and wish to apologize for any inconvenience caused as a result of this matter.
Kind regards,
Lynn
Best regards,