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nazmeera A
1 reviews | Active since Mar 2009
26 Jun 2015, 11:14
Poor Quality top purchased less than 30 days ago
Good day,<br> <br> I purchased a top less than 30 days ago from Identity in BROOKLYN.<br> <br> The top is of such bad quality that I have worn it one time and it is fraying all over.<br> <br>
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Replies (1)
Identity's replyOfficial
29 Jun 2015, 13:21Hello nazsuv,
Thank you for your post.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can confirm that you have been contacted and that you have agreed to visit your closest Identity store for the Store Manager to assist you further.
We trust that this matter will be resolved soonest. Should you have any further queries, please contact us on *** or via email on ***.
Best regards,
Chevola
Thank you for your post.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can confirm that you have been contacted and that you have agreed to visit your closest Identity store for the Store Manager to assist you further.
We trust that this matter will be resolved soonest. Should you have any further queries, please contact us on *** or via email on ***.
Best regards,
Chevola
Identity's reply29 Jun 2015, 13:21
Official
Hello nazsuv,
Thank you for your post.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can confirm that you have been contacted and that you have agreed to visit your closest Identity store for the Store Manager to assist you further.
We trust that this matter will be resolved soonest. Should you have any further queries, please contact us on *** or via email on ***.
Best regards,
Chevola
Thank you for your post.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meets our high standards, having said this; there is the odd exception where an item may fall short of these standards.
Our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can confirm that you have been contacted and that you have agreed to visit your closest Identity store for the Store Manager to assist you further.
We trust that this matter will be resolved soonest. Should you have any further queries, please contact us on *** or via email on ***.
Best regards,
Chevola