RM
Rachel M
1 reviews | Active since May 2016
21 Oct 2019, 10:03
POOR QUALITY
12 OCTOBER HAD TO ATTEND A WEDDING THE I BOUGHT A BAG A IDENTITY SECUNDA MALL THE COLOUR WAS DUSTY PINK OR PEACH YESTERDAY WHEN I USE THE BAG THE COLOUR IS CHANGING TO NAVY WHAT A POOR QUALITY ITS NOT EVEN A MONTH I MIGHT NOT HAVE A TILL RECEIPT BUT THIS IS UNACCEPTABLE PLEASE DO SOMETHING ABOUT THIS
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Replies (3)
Identity's replyOfficial
21 Oct 2019, 10:49We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
Identity's reply21 Oct 2019, 10:49
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Identity Online Team
RM
Thank you
yesterday I went to the shop was received with a smile and friendly service thank you to Amanda,Amanda and Bongani the service was up to standard I really appreciate keep up the good work
Rachel M's updateReviewer Update
22 Oct 2019, 13:20Thank you
yesterday I went to the shop was received with a smile and friendly service thank you to Amanda,Amanda and Bongani the service was up to standard I really appreciate keep up the good work
RM
Rachel M's update22 Oct 2019, 13:20
Reviewer Update
Thank you
yesterday I went to the shop was received with a smile and friendly service thank you to Amanda,Amanda and Bongani the service was up to standard I really appreciate keep up the good work
Identity's replyOfficial
25 Oct 2019, 11:08Thank you for your post.
At Identity, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that arrangements have been made for your return to the store to have this matter resolved.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.identity.co.za.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Identity Online Team
At Identity, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that arrangements have been made for your return to the store to have this matter resolved.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.identity.co.za.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Identity Online Team
Identity's reply25 Oct 2019, 11:08
Official
Thank you for your post.
At Identity, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that arrangements have been made for your return to the store to have this matter resolved.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.identity.co.za.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Identity Online Team
At Identity, customer service excellence of international standards is something that we strive to provide to our customers at all times and therefore we were very concerned to hear of your experience at one of our stores.
We have subsequently liaised with management at the relevant store, and we are pleased to confirm that arrangements have been made for your return to the store to have this matter resolved.
On the other hand, our Returns Policy is visible on the reverse side of our invoices and at our till point and website at www.identity.co.za.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***
Kind regards,
Identity Online Team