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ntshikhi M
1 reviews | Active since Dec 2015
17 Dec 2015, 11:55
poor Quality
I am a cash customer at Identity and I am so terribly disappointed and frustrated <br> I bought your red and blue dotted bras and had it on once, today the bra strap cracked and came apart.<br> This is not the first time I have experienced this with your jeans and panties<br> stitching is also coming apart!<br> <br> I will never recommend anyone to you Identity thing
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Identity's replyOfficial
23 Dec 2015, 09:42Hello ntshikhi,
Whilst we take every necessary step to ensure that only the finest of merchandise is on offer to our valued customers, we realize that quality inconsistencies may occur. For this reason, we have devised our returns policy which allows for the return on defective merchandise within six months from the date of purchase provided that valid proof of purchase is presented.
The Store Supervisor has requested that you return to store in order for her to assess the item.
We trust that this matter will be adequately resolved once you have visited our store.
Should you have any further enquiries, please do not hesitate to contact us on ***.
Yours sincerely,
Lynn
Whilst we take every necessary step to ensure that only the finest of merchandise is on offer to our valued customers, we realize that quality inconsistencies may occur. For this reason, we have devised our returns policy which allows for the return on defective merchandise within six months from the date of purchase provided that valid proof of purchase is presented.
The Store Supervisor has requested that you return to store in order for her to assess the item.
We trust that this matter will be adequately resolved once you have visited our store.
Should you have any further enquiries, please do not hesitate to contact us on ***.
Yours sincerely,
Lynn
Best regards,
Identity's reply23 Dec 2015, 09:42
Official
Hello ntshikhi,
Whilst we take every necessary step to ensure that only the finest of merchandise is on offer to our valued customers, we realize that quality inconsistencies may occur. For this reason, we have devised our returns policy which allows for the return on defective merchandise within six months from the date of purchase provided that valid proof of purchase is presented.
The Store Supervisor has requested that you return to store in order for her to assess the item.
We trust that this matter will be adequately resolved once you have visited our store.
Should you have any further enquiries, please do not hesitate to contact us on ***.
Yours sincerely,
Lynn
Whilst we take every necessary step to ensure that only the finest of merchandise is on offer to our valued customers, we realize that quality inconsistencies may occur. For this reason, we have devised our returns policy which allows for the return on defective merchandise within six months from the date of purchase provided that valid proof of purchase is presented.
The Store Supervisor has requested that you return to store in order for her to assess the item.
We trust that this matter will be adequately resolved once you have visited our store.
Should you have any further enquiries, please do not hesitate to contact us on ***.
Yours sincerely,
Lynn
Best regards,