LW
Lee-Zanne Wagner
1 reviews | Active since Nov 2015
04 Nov 2015, 16:00
Poor Quality
Hi,<br> <br> I am a cash customer at Identity and I am so terribly embarrassed and frustrated.<br> I bought your red and blue striped dress and had it on to work twice, today at work someone stopped em to tell me the seams of my dress is cracked and coming appart.<br> This is not the first time I have experienced this with your dresses.<br> I have to travel home via public transport and I cant even begin to explain how i feel. Then when inspecting the dress further I notice the sleeves stitching is also coming apart!<br> <br> I have pics to prove and I am a normal size 30 but bought this dress a size 34 to avoid this happening.<br> <br> Please contact me so I coudl send you the pics
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Identity's replyOfficial
10 Nov 2015, 08:35Hello Lee-zanne,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and were truly concerned to read about your experience.
In line with our returns policy we will gladly credit or exchange defective merchandise, returned within six months from the date of purchase provided that valid proof of purchase is presented.
Following our telephonic conversation on 6 November 2015 we confirm that we have sent you an email in this regard and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and were truly concerned to read about your experience.
In line with our returns policy we will gladly credit or exchange defective merchandise, returned within six months from the date of purchase provided that valid proof of purchase is presented.
Following our telephonic conversation on 6 November 2015 we confirm that we have sent you an email in this regard and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Best regards,
Identity's reply10 Nov 2015, 08:35
Official
Hello Lee-zanne,
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and were truly concerned to read about your experience.
In line with our returns policy we will gladly credit or exchange defective merchandise, returned within six months from the date of purchase provided that valid proof of purchase is presented.
Following our telephonic conversation on 6 November 2015 we confirm that we have sent you an email in this regard and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and were truly concerned to read about your experience.
In line with our returns policy we will gladly credit or exchange defective merchandise, returned within six months from the date of purchase provided that valid proof of purchase is presented.
Following our telephonic conversation on 6 November 2015 we confirm that we have sent you an email in this regard and are currently awaiting your reply.
We trust that we will be able to adequately resolve this matter for you upon receipt of your response.
Kind regards,
Lynn
Best regards,