poor customer training and no obligation to assist
Bought a hat on 3 july after 5pm. I accidentally bought the wrong type of hat and went back to the store the morning of 4 july, 10am to be exact. They did not want to refund me. I read the terms of refund and even called the call centre and they confirmed that I can return it. Identity need to train their staff as i bought the hat at 5pm on 3 july and it was returned on 4 july before 10am. What would i have done with the hat in less than 16 hours? The hat was still in its original brand new condition with the tag and the proof of payment. I don't understand why staff in stores are not trained adequately and have such horrible manners with customers. I would never recommend identity to anyone
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Identity's replyOfficial
13 Jul 2015, 16:58Hello brondan82,
Thank you for your post and affording us the opportunity to attend to this matter for you.
At Identity, we pride ourselves on offering customers service of International standards and train our staff to always treat customers in a professional and respectful manner; as such we were concerned to hear of your experience.
We have escalated your concerns to the Manager of the store mentioned in your post. We believe that she has been in contact with you pertaining to this matter and has requested that you return to store with the mentioned item, for assessment. Further to this, she has apologized for the way in which you felt your query was attended to on the day of your visit. She is unaware of the incident and who the consultant was that assisted you on the day, however will address your concerns with all store staff.
We thank you for informing us of your experience and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to this matter for you.
At Identity, we pride ourselves on offering customers service of International standards and train our staff to always treat customers in a professional and respectful manner; as such we were concerned to hear of your experience.
We have escalated your concerns to the Manager of the store mentioned in your post. We believe that she has been in contact with you pertaining to this matter and has requested that you return to store with the mentioned item, for assessment. Further to this, she has apologized for the way in which you felt your query was attended to on the day of your visit. She is unaware of the incident and who the consultant was that assisted you on the day, however will address your concerns with all store staff.
We thank you for informing us of your experience and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Identity's reply13 Jul 2015, 16:58
Official
Hello brondan82,
Thank you for your post and affording us the opportunity to attend to this matter for you.
At Identity, we pride ourselves on offering customers service of International standards and train our staff to always treat customers in a professional and respectful manner; as such we were concerned to hear of your experience.
We have escalated your concerns to the Manager of the store mentioned in your post. We believe that she has been in contact with you pertaining to this matter and has requested that you return to store with the mentioned item, for assessment. Further to this, she has apologized for the way in which you felt your query was attended to on the day of your visit. She is unaware of the incident and who the consultant was that assisted you on the day, however will address your concerns with all store staff.
We thank you for informing us of your experience and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to attend to this matter for you.
At Identity, we pride ourselves on offering customers service of International standards and train our staff to always treat customers in a professional and respectful manner; as such we were concerned to hear of your experience.
We have escalated your concerns to the Manager of the store mentioned in your post. We believe that she has been in contact with you pertaining to this matter and has requested that you return to store with the mentioned item, for assessment. Further to this, she has apologized for the way in which you felt your query was attended to on the day of your visit. She is unaware of the incident and who the consultant was that assisted you on the day, however will address your concerns with all store staff.
We thank you for informing us of your experience and trust that we were able to adequately attend to your concerns.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn