dM
donald M
1 reviews | Active since Apr 2018
26 Aug 2020, 15:42
Poor customer service at Ermelo identity store
Poor service at Ermelo identity store, standing on a quieu for almost an hour and only one cashier trying to help 30 customers and other tills not operating. I mean during this time (month end)
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Replies (1)
Identity's replyOfficial
14 Sept 2020, 08:13Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***Kind regards,
Identity Online Team
Identity's reply14 Sept 2020, 08:13
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the Area Manager at the relevant store has been in contact with you to convey our sincerest apologies and are pleased to further confirm that this matter has been resolved.
We hope that we were able to adequately attend to your concerns raised. Should you, however, require assistance with any other matter of concern, please contact us on *** or via email on ***Kind regards,
Identity Online Team