MP
Mashai P

1 reviews | Active since Dec 2023

22 Dec 2023, 19:20

Poor customer service and ********* employees @ ID in bloet mall Pretoria

I visited this shop today & bought an item with a black friday tag/markdown price after i paid i ve realised that d cost is different feom the price tag, i told the cashier & i showed d casherd while talking to the cashier a lady dat i beleive is a supervisor came showed her too , with bad attitude without even apologising, she jus teared d black friday price on the n said black friday passed long time ago we are only using the price that the sysytem charges, i was not willing to argue as she believed she knows all and i dont know CPA , i went to the security and asked for d store manager and d guard lady said the manager is busy at the back and looked like calling manager is a project i jus left n told maself i will never ever visit dt store again bt they ****** me.

0
Replies (1)
Identity
Identity's reply22 Jan 2024, 15:54
Official
 Dear Mashazi,

Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
     
We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve.
     
Regards,

Tania
Identity Customer Service