Poor customer experience
<p>I requested a fashion express delivery from Identity Randburg as i was told the item was not available in shops nearby. Later that day i went to Clearwater and i found the item and bought it. I then requested for the fashion delivery to be cancelled as i've found the product. I was then informed that it was too late to reverse the transaction (fashion delivery) as it has already been billed. I may not get my money back but at least other consumers will be aware of the frustrations which lead to poor customer experience for the consumer.</p>
Thank you for your post and allowing us the opportunity to attend to your concerns.
Upon receipt of your post, we immediately investigated this matter and as your order was not dispatched or charged from our store, we have cancelled it as requested.
This being said, we were concerned to read that you were not assisted with your request, when you initially enquired with our store and Call Centre. We have therefore escalated this matter to the relevant management, to ensure that this remains an isolated incident.
We confirm that our consultant has called you to inform you of this and we once again apologize for the inconvenience caused.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Best regards,
Identity Online Team
Best regards,
Thank you for your post and allowing us the opportunity to attend to your concerns.
Upon receipt of your post, we immediately investigated this matter and as your order was not dispatched or charged from our store, we have cancelled it as requested.
This being said, we were concerned to read that you were not assisted with your request, when you initially enquired with our store and Call Centre. We have therefore escalated this matter to the relevant management, to ensure that this remains an isolated incident.
We confirm that our consultant has called you to inform you of this and we once again apologize for the inconvenience caused.
Should you have any further comments or suggestions, please contact us on *** or via email on ***.
Best regards,
Identity Online Team
Best regards,