EM
Elizabeth M
1 reviews | Active since Oct 2011
04 Feb 2015, 12:18
Please update my ITC & Payment accordingly
My identity account was in arrears for 4 months, i then made arrangements with Blake and associate to pay R400 in Dec 2014 which i did and also arranged for the debit order going forward. They have debited R400 in Jan. My initial balance was R1530 so far i paid R800 and i've been sending proof of payments to Tyrone since Jan asking the to update my account to date it hasn't been done. they kept on sending me sms's saying they haven't recieved my payments and my account will be handed over. This irritate the hell out of me. Can somebody update my account update accordingly.<br> <br>
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Identity's replyOfficial
09 Feb 2015, 16:19Hello emthimun,
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post, we deemed it necessary to refer this matter to Blake and Associates, to investigate and attend to.
Regrettably, due to your correspondence with them being incorrectly filed, your query did not receive the necessary attention from the consultant mentioned. We have however been advised, that the matter is currently being attended to, and that your payment will be updated shortly. Furthermore, we believe that a consultant from Blake and Associates has been in contact with you to apologise for the inconvenience and frustration caused.
We trust that we have acceptably addressed this matter. Should you have any further queries or concerns, kindly contact us on *** or e-mail ***.
Regards,
Charmaine
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post, we deemed it necessary to refer this matter to Blake and Associates, to investigate and attend to.
Regrettably, due to your correspondence with them being incorrectly filed, your query did not receive the necessary attention from the consultant mentioned. We have however been advised, that the matter is currently being attended to, and that your payment will be updated shortly. Furthermore, we believe that a consultant from Blake and Associates has been in contact with you to apologise for the inconvenience and frustration caused.
We trust that we have acceptably addressed this matter. Should you have any further queries or concerns, kindly contact us on *** or e-mail ***.
Regards,
Charmaine
Identity's reply09 Feb 2015, 16:19
Official
Hello emthimun,
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post, we deemed it necessary to refer this matter to Blake and Associates, to investigate and attend to.
Regrettably, due to your correspondence with them being incorrectly filed, your query did not receive the necessary attention from the consultant mentioned. We have however been advised, that the matter is currently being attended to, and that your payment will be updated shortly. Furthermore, we believe that a consultant from Blake and Associates has been in contact with you to apologise for the inconvenience and frustration caused.
We trust that we have acceptably addressed this matter. Should you have any further queries or concerns, kindly contact us on *** or e-mail ***.
Regards,
Charmaine
Thank you for your post. We value your feedback and the opportunity to respond.
Upon receipt of your post, we deemed it necessary to refer this matter to Blake and Associates, to investigate and attend to.
Regrettably, due to your correspondence with them being incorrectly filed, your query did not receive the necessary attention from the consultant mentioned. We have however been advised, that the matter is currently being attended to, and that your payment will be updated shortly. Furthermore, we believe that a consultant from Blake and Associates has been in contact with you to apologise for the inconvenience and frustration caused.
We trust that we have acceptably addressed this matter. Should you have any further queries or concerns, kindly contact us on *** or e-mail ***.
Regards,
Charmaine