BN
Brendin N
1 reviews | Active since Jan 2013
22 Jun 2020, 11:49
Payment not reflecting on Identity's system!
I had made a payment of R2,000 on the 25th of May 2020 via EFT. Up until today this has not been reflected on their system. I had even sent through an email with my proof of payment, and yet I am still being harassed on a daily basis that no payment has been made. This is really going to effect my credit score rating.
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Identity's replyOfficial
24 Jun 2020, 14:20Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team
Identity's reply24 Jun 2020, 14:20
Official
Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Identity Online Team