1 reviews | Active since May 2012
Payment made but saying it was not
<p>I have paid my monthly installment for Identity on 13 April. It says successful on my side. I am being harassed but people calling and sms saying I am over due. I need you guys to call me so we can sort this out. I was in hospital for 2 weeks and had no access to my phone. Hence most of my payments except my debit order where late. Cause I was in hospital for so long I was let go at my place of work and have no income right now</p>
Thank you for your post and for allowing us the opportunity to assist.
We acknowledge your frustration in this regard and can verify that our consultant has contacted you to discuss your concerns and has clarified this matter for you. We further confirm that she has informed you of that payments made via EFT ordinarily only reflect after 3-5 working days.
We are pleased to confirm that your account is currently up to date and that your next installment is due by 04 May 2017.
We apologize for the manner in which you felt you were assisted during the collections process and sincerely hope that your current situation will improve.
Please feel free to contact us on *** or via email to *** should you have any further concerns, inquiries or suggestions.
Kindest regards,
Identity Online Team
Thank you for your post and for allowing us the opportunity to assist.
We acknowledge your frustration in this regard and can verify that our consultant has contacted you to discuss your concerns and has clarified this matter for you. We further confirm that she has informed you of that payments made via EFT ordinarily only reflect after 3-5 working days.
We are pleased to confirm that your account is currently up to date and that your next installment is due by 04 May 2017.
We apologize for the manner in which you felt you were assisted during the collections process and sincerely hope that your current situation will improve.
Please feel free to contact us on *** or via email to *** should you have any further concerns, inquiries or suggestions.
Kindest regards,
Identity Online Team