TN
Thandeka N
1 reviews | Active since Oct 2017
09 Jul 2020, 22:14
Payment
I have an account with identity in April I payed my account using EFT. I don't know what went wrong in their side because I did everything right. They have been sending messages saying that I'm owing them. I've emailed my proof of payment so many times but they still send me messages I even went to the branch but they failed to help me. If I call the head office they say I'm not owing anything but went I go to the store they say I'm owing. I'm so disappointed with their poor service.
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Identity's replyOfficial
10 Jul 2020, 08:51Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We can confirm that your payment has been allocated and is reflecting on your account. Please note that one of our consultants tried contacting you to provide feedback but were unsuccessful in their attempt. We wish to apologise for any upset and inconvenience that may have been caused to you.
Should you have any further concern please contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We can confirm that your payment has been allocated and is reflecting on your account. Please note that one of our consultants tried contacting you to provide feedback but were unsuccessful in their attempt. We wish to apologise for any upset and inconvenience that may have been caused to you.
Should you have any further concern please contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Identity's reply10 Jul 2020, 08:51
Official
Thank you for your post.
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We can confirm that your payment has been allocated and is reflecting on your account. Please note that one of our consultants tried contacting you to provide feedback but were unsuccessful in their attempt. We wish to apologise for any upset and inconvenience that may have been caused to you.
Should you have any further concern please contact us on *** or via email on ***.
Kind regards,
Identity Online Team
Upon receipt of your query, we escalated your concerns raised to the relevant Management.
We can confirm that your payment has been allocated and is reflecting on your account. Please note that one of our consultants tried contacting you to provide feedback but were unsuccessful in their attempt. We wish to apologise for any upset and inconvenience that may have been caused to you.
Should you have any further concern please contact us on *** or via email on ***.
Kind regards,
Identity Online Team