aK
atif K
1 reviews | Active since Feb 2014
09 Nov 2020, 08:09
Pathetic service from identity king Williams town
Yesterday I went to IDENTITY king Williams town to returned a T shirt I bought there. The manger khunjulwa refused to exchange the tshirt. She told me we have a 30dsys returned policy etc. I wanted to ask their Head office Do you guys know about CPA ? Have you guys read and trained your staff about it? Does the CPA stated that a consumers can not returned their goods after 30 days? I do have a slip and it's in the same conditions the way I purchased it. Pathetic service from store manger and cashier . They dont even greet a client when they enterd the store . Only security guard was polite amd humble and was greeting customers and seems like he was happy about his job.
Helpful (0)
Replies (1)0
Replies (1)
Identity's replyOfficial
18 Nov 2020, 11:12Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the relevant Area Manager has been in contact with you to address your concerns raised and are pleased to confirm that this matter has been resolved.
Furthermore, we wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the relevant Area Manager has been in contact with you to address your concerns raised and are pleased to confirm that this matter has been resolved.
Furthermore, we wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
Identity's reply18 Nov 2020, 11:12
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the relevant Area Manager has been in contact with you to address your concerns raised and are pleased to confirm that this matter has been resolved.
Furthermore, we wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant Management to address.
We can confirm that the relevant Area Manager has been in contact with you to address your concerns raised and are pleased to confirm that this matter has been resolved.
Furthermore, we wish to advise that our Returns Policy facilitates an exchange or a credit on any item returned within 30 days from date of purchase provided that the original invoice is presented on return as proof of purchase; and all the other requirements of this policy are met. Our policy is printed on the reverse side of our invoices and is available on our website, www.identity.co.za
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email to *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Identity Online Team