MM
MARIA M
1 reviews | Active since Jul 2015
21 Apr 2023, 09:48
pathetic service
Dear Identity
Trust you well
Please note i am still waiting for the Manager to give me a call from last week and i just received a notification on my itc stating that my account is overdue . I am very unsatisfied with the service received from your company as this certainly does not comply with TCF.
Please treat this with urgency.
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Replies (1)
Identity's replyOfficial
26 Jul 2023, 12:52 Hi Maria,
We can confirm that your account is up to date at this stage and your account was not in arrears.
The call you referring to could have been an error on our side and we sorry to hear of your experience.
We value your loyalty and we hope to see you in our stores.
Regards
Tania Identity Customer Service
We can confirm that your account is up to date at this stage and your account was not in arrears.
The call you referring to could have been an error on our side and we sorry to hear of your experience.
We value your loyalty and we hope to see you in our stores.
Regards
Tania Identity Customer Service
Identity's reply26 Jul 2023, 12:52
Official
Hi Maria,
We can confirm that your account is up to date at this stage and your account was not in arrears.
The call you referring to could have been an error on our side and we sorry to hear of your experience.
We value your loyalty and we hope to see you in our stores.
Regards
Tania Identity Customer Service
We can confirm that your account is up to date at this stage and your account was not in arrears.
The call you referring to could have been an error on our side and we sorry to hear of your experience.
We value your loyalty and we hope to see you in our stores.
Regards
Tania Identity Customer Service