MK
Mandy K

1 reviews | Active since Aug 2017

25 Feb 2023, 16:30

Pathetic Service at Identity Montana

Worst service from Lizzy at the Montana Store!! I called the store to enquire about a dress that's on sale as the website said that store has stock. She took 30 mins to find it while I was on hold, then dropped the call. I had to phone back to hear there dress is in stock, when I asked what took so long and why she hung up she just said oh please don't be dramatic, I told you now that the dress is in stock! She raised and her voice at me, while her colleagues laughed in the background then hung up on me.

0
Replies (2)
Identity
Identity's reply28 Feb 2023, 17:26
Official
Dear Mandy,
 
 
Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
 

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
 

Regards
 

TaniaIdentity Customer Service
Identity
Identity's reply02 Mar 2023, 09:27
Official
Good Morning Mandy,

We can confirm that the store manager was in contact with you to apologise for your bad experience and the consultant was reprimanded.

Thank you once again for bringing this matter to our attention and we hope to see you in order stores.

Regards
Tania
Identity Customer Service