PATHETIC SERVICE AND STAFF NOT DOING THEIR JOB!!

Requested for my account to be closed as I was informed by a gentleman that my closure letter would be sent to me within 2 days after first being told my account cant be closed due to me overpaying my account by R1 more than what my installment was which is PATHETIC it is 3 days later and I had to phone them as to no closure letter received. I was then advised that my account was not closed it is due to employees not doing their job that we get penalized years later and receiving letters stating that we owe money where in fact the employee of the place did not do his job and closed the account when requested. So hoping that my account actually get closed!!!!!