Pathetic service

I have previously submitted a complaint and the company has not rep****. I went to settle my account and requested a paid up letter. I was assisted by Valencia waldeck who called.the accounts department and requested the paid up letter. She informed me that if I needed the paid up letter Immediately I would need to contact vericredit and pay an amount of R138.00 or I would have to wait 10 days for the accounts department to issue it. I decided that I was not willing to pay vericredit and would wait 10 days. She asked me to return after ten days so the letter could be issued. I went today and was assisted by brendoline who called them and they responded that they would not issue it and that I needed to contact the bureau and do it myself. I was very angry and she called Valencia who confirmed to her and the manager, Nadine, that they said they would issue it within 10 days. Well, the manager just listened to my frustration, not interested in helping me resolve this matter and they just let me leave, leaving me to resolve this on my own. The fact that this company has proven that they have a disregard for my complaint by not responding to my first complaint is pathetic. I would kindly wish to request your assistance in this matter or advise what I can do to get there attention.