Pathetic service

<p>Pathetic service from Identity. I opened an account with them, on the 18th of May i get an sms saying Congratulations your account has been approved please go into your nearest store to sign the agreement... Then this morning 19th May I get an sms saying that I need to reapply for my account as my application has expired because I havent gone into the store to sign the agreement. I phone the call centre, I get helped by someone who can barely speak English, and her answer is " Ai im sorry, did you fax your details, can you fax them again".... I suppose you cant expect good service when you need absolutely NO Qualifications to work in a Call centre!!! BAD SERVICE IDENTITY!! Im sure im not the only one. YOU KNOW WHAT YOU CAN DO WITH THAT ACCOUNT NOW RIGHT</p>