PATHETIC QUALITY CLOTHING
<p>i purchased a pair of jeggings from Identity in Sandton city and on the first day that i wore them they ripped under my bum so i took it in and got another bigger size thinking that it tore because of the size,i then wore the new ones and its the same story!!!!!!!!!!!!i do not know what to do anymore i bought them because i loved them but they are always getting torn,get yourlls act together and do not bring such **** into your stores!!!!!!!!!!!!!!!!!!!1</p>
We acknowledge your frustration regarding the item you recently purchased at one of our stores.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meet our high standard. Having said this; we acknowledge that there is the odd exception where an item may fall short of this standard and in these instances our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can verify that we have contacted you to discuss this matter and have in the interim raised your concerns with our Quality Assurance department. We can confirm that you have agreed to return the garment to your closest Identity store for further assessment.
We wish to sincerely apologize for any inconvenience or frustration caused and trust that this matter will be successfully resolved once the assessment is concluded.
Sincerely yours,
Identity Online Team
We acknowledge your frustration regarding the item you recently purchased at one of our stores.
At Identity we aim to provide our customers with high quality fashionable merchandise. We have measures in place that ensures the merchandise in our stores meet our high standard. Having said this; we acknowledge that there is the odd exception where an item may fall short of this standard and in these instances our Returns Policy allows for the return of defective merchandise within six months from the date of purchase, provided that valid proof of purchase is presented and all criteria of this policy are met.
We can verify that we have contacted you to discuss this matter and have in the interim raised your concerns with our Quality Assurance department. We can confirm that you have agreed to return the garment to your closest Identity store for further assessment.
We wish to sincerely apologize for any inconvenience or frustration caused and trust that this matter will be successfully resolved once the assessment is concluded.
Sincerely yours,
Identity Online Team
hi there
i have been to the store and returned the jeggings,the guys at Sandton were ever so helpful and i got a credit limit increase which was amazing,thank you
hi there
i have been to the store and returned the jeggings,the guys at Sandton were ever so helpful and i got a credit limit increase which was amazing,thank you