1 reviews | Active since Dec 2017
Pathetic customer service from management of Identity in the Workshop Durban
I bought a dress 31 October and was not pleased with keeping the dress as I found another dress in a different store. Today 7 December I went to return the dress and the manager/ supervisor whoever he is was flipping rude telling me off in front of customers. He did not even hear why I brought the dress 6 days after the 30 days return date. He switched me everything I opened my mouth and is an arrogant rude Indian guy. His customer service sucks and that is sad because the cashiers have more ethos than the management. First and last experience buying from Identity. Now I'm stuck with a R400 dress that I'm not even going to wear! I will never go in that store again.
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter has been escalated to management at the relevant store, and we were advised that as the dress was not in the same condition as when it was bought, a credit could not be authorized. We can also confirm that the outcome to your query has been communicated to you.
We regret that you are not pleased with the feedback received, however sincerely hope that you will understand that this policy is in place for your protection, and ours.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter has been escalated to management at the relevant store, and we were advised that as the dress was not in the same condition as when it was bought, a credit could not be authorized. We can also confirm that the outcome to your query has been communicated to you.
We regret that you are not pleased with the feedback received, however sincerely hope that you will understand that this policy is in place for your protection, and ours.
Kind regards,
Truworths Online Team