1 reviews | Active since Oct 2016
Pathetic Customer service
So three months ago i opened an Identity account which was closed immediately after some stupid person advised me that i advised Identity via email that i never opened an account i was treated as a ******** after i really actually opened the account i then proceeded by settling the balance. They told me my account is closed and i have reapply after 3 months. Suddenly i receive feedback advising i already have an identity account. So why can't my credit limit just be reinstated on this account i already have . I was told accounts can't be reopened but my identity has been reopened again! Now i have wait again. I'm definitely not going to shop at any store in the Truworths group again! I am always receiving this poor service.
Upon receipt of your post we conducted an investigation into your concerns raised.
We can verify that we have received your documents, and confirm that your account has been activated. The block code has subsequently been removed from your account. Furthermore, your credit limit has been reinstated.
Following our conversation with you, we can confirm that you were informed of this.
We do apologise for the inconvenience caused as a result of this matter and trust that we were able to adequately attend to this matter for you. We look forward to see you in our stores again soon.
Kind regards,
Identity Online Team
Upon receipt of your post we conducted an investigation into your concerns raised.
We can verify that we have received your documents, and confirm that your account has been activated. The block code has subsequently been removed from your account. Furthermore, your credit limit has been reinstated.
Following our conversation with you, we can confirm that you were informed of this.
We do apologise for the inconvenience caused as a result of this matter and trust that we were able to adequately attend to this matter for you. We look forward to see you in our stores again soon.
Kind regards,
Identity Online Team