DU
Donovan U
1 reviews | Active since Feb 2019
19 Feb 2019, 20:13
PATHETIC
Identity. You are pathetic. I have received 5 calls today from whoever the hell you send to phone me.
You keep requesting for someone else. I keep telling you that you have the wrong number. I never and never have an identity account.
I have told each and every representative that I am not who they are looking for, and requested that you remove my details on over 50 occasions. 5 calls a day ranging from 06h00 to 22h00.
PATHETIC!
I await your urgent response.
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Identity's replyOfficial
23 Feb 2019, 09:09 Thank you for bringing this matter to our attention.
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
Further to this, we will make every attempt to contact the account holder and obtain the correct cell phone number. In the interim, we can confirm that your cell phone number has been removed from our records and you will not receive any communication from us in future.
We sincerely apologise for the erroneous communication you received regarding one of our account holders. In the event that you require assistance from us, please feel free to contact us on directly 021- *** or email *** and we will gladly assist.
Sincere apologies,
Identity Online Team
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
Further to this, we will make every attempt to contact the account holder and obtain the correct cell phone number. In the interim, we can confirm that your cell phone number has been removed from our records and you will not receive any communication from us in future.
We sincerely apologise for the erroneous communication you received regarding one of our account holders. In the event that you require assistance from us, please feel free to contact us on directly 021- *** or email *** and we will gladly assist.
Sincere apologies,
Identity Online Team
Best regards,
Identity's reply23 Feb 2019, 09:09
Official
Thank you for bringing this matter to our attention.
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
Further to this, we will make every attempt to contact the account holder and obtain the correct cell phone number. In the interim, we can confirm that your cell phone number has been removed from our records and you will not receive any communication from us in future.
We sincerely apologise for the erroneous communication you received regarding one of our account holders. In the event that you require assistance from us, please feel free to contact us on directly 021- *** or email *** and we will gladly assist.
Sincere apologies,
Identity Online Team
We have investigated your concerns and can confirm that the collections communication was sent to you in error.
Further to this, we will make every attempt to contact the account holder and obtain the correct cell phone number. In the interim, we can confirm that your cell phone number has been removed from our records and you will not receive any communication from us in future.
We sincerely apologise for the erroneous communication you received regarding one of our account holders. In the event that you require assistance from us, please feel free to contact us on directly 021- *** or email *** and we will gladly assist.
Sincere apologies,
Identity Online Team
Best regards,