1 reviews | Active since Dec 2013
Paid up my account and closed it but it is still running
<p>I paid up my account and closed it up and the consultant told me they will post a confirmation letter to my post. i kept on receiving sms to show that my account is still running. when i called again to check what is going on i was told that i have an insurance that i dont know about that i need to cancel. i was given the numbers for the insurance and the insurance people are very unprofisional and they kept on transfering me from 1 person to another. i just want my account to be closed nothing more. please sort this mess out as i am not willing to get any more charges on my acc as i ve paid it up.</p>
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it was indeed settled in full following your payment received on 19 May 2016. Further to this, we can confirm that the Account Balance Protection plan is underwritten by Hollard Life Assurance Company Limited was authorized by you and activated in November 2010.
We have escalated your concerns to the relevant management at Hollard to address the service concerns raised in your post.
We can verify that we have been in contact with you in this regard and have closed your account as requested. Further to this, confirmation of closure was be sent to you via email on 06 June 2016.
We once again apologize for any inconvenience caused as a result of this matter and although we are losing you as an account holder we truly to hope to maintain the relationship we have established with you over the years by retaining you as a cash customer.
Yours sincerely,
Identity Online Team
Thank you for your post and allowing us the opportunity to respond.
We have reviewed your account and can verify that it was indeed settled in full following your payment received on 19 May 2016. Further to this, we can confirm that the Account Balance Protection plan is underwritten by Hollard Life Assurance Company Limited was authorized by you and activated in November 2010.
We have escalated your concerns to the relevant management at Hollard to address the service concerns raised in your post.
We can verify that we have been in contact with you in this regard and have closed your account as requested. Further to this, confirmation of closure was be sent to you via email on 06 June 2016.
We once again apologize for any inconvenience caused as a result of this matter and although we are losing you as an account holder we truly to hope to maintain the relationship we have established with you over the years by retaining you as a cash customer.
Yours sincerely,
Identity Online Team