SM
Sandra M
1 reviews | Active since Oct 2021
20 Oct 2021, 13:53
Paid up letter
I opened an account with Identity during 2014 and unfortunately it did not go so well financially and my account was in arrears. As soon as i was back on my feet i finished paying them off. I have been waiting for my paid up letter till today. I even went to the branch and they called the head office and they told me there is nothing they can do for me, my name does not appear on their system of some sort. I cant apply for credit because i am listed as a bad payer by them. terrible experience.
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Replies (2)
Identity's replyOfficial
25 Oct 2021, 10:28Hi Sandra,
Thank you for your post.
We can confirm that one of our consultants have been in contact with you and are pleased that this matter has been resolved.
Kind regards,
Identity Online Team
Thank you for your post.
We can confirm that one of our consultants have been in contact with you and are pleased that this matter has been resolved.
Kind regards,
Identity Online Team
Identity's reply25 Oct 2021, 10:28
Official
Hi Sandra,
Thank you for your post.
We can confirm that one of our consultants have been in contact with you and are pleased that this matter has been resolved.
Kind regards,
Identity Online Team
Thank you for your post.
We can confirm that one of our consultants have been in contact with you and are pleased that this matter has been resolved.
Kind regards,
Identity Online Team
SM
Sandra M's updateReviewer Update
25 Oct 2021, 13:33I also can confirm that a consultant called me about this matter, and i really do appreciate it. Unfortunately i did get what i was hoping for. I was referred to call other department. I know you have archived all the info, i just need a paid up letter or a prescription letter stating that i do not owe you anymore. Please...
SM
Sandra M's update25 Oct 2021, 13:33
Reviewer Update
I also can confirm that a consultant called me about this matter, and i really do appreciate it. Unfortunately i did get what i was hoping for. I was referred to call other department. I know you have archived all the info, i just need a paid up letter or a prescription letter stating that i do not owe you anymore. Please...